Telecommunications Policy
Section 255
In 1996, Section 255 was added to U.S. telecommunications law to require companies who make telephones and those who provide telephone service (including wireless phones and service) to design their products and services to be accessible to people with disabilities, if it is readily achievable to do so. Section 255 applies to all telephone equipment and services at home, at work, and on the go.
The FCC's rules cover basic and special telecommunications services, including regular telephone calls, call waiting, speed dialing, call forwarding, computer-provided directory assistance, call monitoring, caller identification, call tracing, and repeat dialing. In addition, the rules cover interactive voice response (IVR) systems and voice mail. IVR systems are phone systems that provide callers with menus of choices.
The Internet and electronic mail are not currently covered under Section 255.
IP-Enabled Services (Voice over Internet Protocol--VOIP)
Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. The FCC has determined that interconnected Voice over Internet Protocol (VoIP) providers must comply with Section 255.
Choose links on this page for information on Section 255, Voice over Internet Protocol (VoIP), and other telecommunications issues.
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