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AFBAmerican Foundation®
for the Blind

Expanding possibilities for people with vision loss

Call Center Opportunities - Future Openings

Organization: National Industries for the Blind

Posted: 9/11/2017

Future Career Opportunities available for Blind Professionals: Customer Service Representatives. The National Industries for the Blind is pursuing call center opportunities and is looking for qualified candidates. These potential openings will be located across the country with our associated agencies.
Job Description:
The Customer Service Representative builds relationships with customers via the telephone in a dynamic and fast paced environment. This position provides excellent customer service and product knowledge to both internal and external customers. This position provides professional customer service and product consultation during interactions with customers, peers, management, partners, and other agency departments.

Specific Duties and Responsibilities:
• Serves customers through a variety of mediums including but not limited to telephone, emails, web-forms, web chats, and in-person.
• Responds to customer inquiries and questions according to outlined procedures.
• Handles customer complaints using outlined procedures.
• Troubleshoots problems with customers according to outlined procedures.
• Provides excellent customer service to customers with a high degree of product and service knowledge to meet standards and goals specified by clients.
• Performs other relevant duties as assigned.

Required Skills and Experiences
• Ability to interact respectfully and effectively with customers through a variety of mediums.
• Ability to deal effectively with difficult customers.
• Ability to accept constructive feedback and adapt accordingly to the needs of the position.
• Ability to consistently learn and demonstrate knowledge of project products and services.
• Excellent customer service skills.
• Experience in a previous customer service position.
• Ability to use assistive technology effectively.

Minimum qualifications:
• Must be legally blind
• High school diploma or equivalent.
• Customer service training preferred.
• Highly proficient in computer technology (Word, Excel) and assistive technology (JAWS, Window Eyes, ZoomText)
• Excellent verbal and written communications skills required.
• Attention to detail and accuracy are crucial.
• Must be team oriented with a strong work ethic.
This job description does not imply that these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operation of the division/department upon request by his/her supervisor.

***This Position is for Future Openings***


Equal Opportunity/Affirmative Action Employer. Those who are blind are encouraged to apply. For more information or questions, please email callcenterjobs@nib.org

EOE M/F/D/V

Contact: Billy Parker

Email: callcentercareers@nib.org

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