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AFBAmerican Foundation®
for the Blind

Expanding possibilities for people with vision loss

Customer Service Representative (Part Time)

Organization: Industries for the Blind

Posted: 2/2/2018

JOB SUMMARY: Enters manufacturing orders accurately and in accordance with documented procedures. Provides top tier customer service by following SOP’s and resolving customer issues quickly and accurately. This will include timely and accurate responses to customer inquiries regarding orders, billing inquiries and technical problem notifications.

Essential Duties and Responsibilities:

Resolve customer issues via phone, email and web.
Handle customer complaints quickly to exceed customer expectations.
Resolve escalated customer issues in a timely, professional and accurate manner.
Track customer complaints in accordance with ISO standards.
Accurate review and entry of all orders submitted via email, fax and electronic data interchange (EDI) into the Shopworx ERP system.
Collaborate with all internal and external entities to ensure timely and accurate fulfillment.
Manage open order reports and provide timely updates to customers.
Performs other duties as assigned.

Qualifications- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma plus 1-2 years of customer service/office administration experience.
One year of experience in customer support preferred.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Must be able to work with limited supervision.
Must be reliable.
Excellent computer skills.
Able to work in a team environment
Able to handle and prioritize multiple tasks
Able to work under pressure and deadlines
Above average typing skills for data entry

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to sit for long periods of time.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Low to moderate noise level in an office work environment.

IB is committed to maximizing employment opportunities for the blind and visually impaired. Blind and visually impaired individuals will be given hiring priority. We are required to fill certain positions with legally blind individuals.

Industries for the Blind is a leading manufacturer, supplier and distributor of industrial office supplies, office furniture, customized kitting and promotional products. We are looking for amazing people to join our team! Recognized globally as an industry leader in workplace accessibility, we are dedicated to employing a diverse workforce.

Reasonable accommodations may be made to enable individuals with disabilities to perform the job described.

Industries for the Blind, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Contact: Michele Repischak

Phone: (414) 778-3054



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