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AFBAmerican Foundation®
for the Blind

Expanding possibilities for people with vision loss

Helpdesk Support Technicialn

Organization: Columbia Lighthouse for the Blind, CLB

Posted: 12/12/2017

The help desk support personnel will provide support for telephone and e-mail inquiries. This individual will track requests for help from start to conclusion. Experience supporting Oracle software is required for this position.

*All help desk personnel must have the ability to successfully pass a background investigation.

Responsibilities:

1. Review customer information via Oracle Financials I-Store, I-Receivables, and Apple-Based Oracle Forms.
2. Cover help desk Monday through Friday, 7:00 AM to 7:00 PM Eastern Time.
3. Respond to both telephone and email inquiries related to customer accounts.
4. Track help desk tickets from start to finish.
5. Troubleshoot system problems.
6. Perform other duties as assigned.

Education/Experience Requirements:

1. High school diploma or GED equivalent required. College degree preferred.
2. Prior call center or customer service experience is required.
3. Experience supporting Oracle applications is required.
4. Proficiency with Microsoft applications including Outlook, Word, and Excel.

Skills, Knowledge and Abilities:

1. Ability to type a minimum of 35 words per minute with 80 percent accuracy.
2. Proficiency with advanced functionality of assistive technology, specifically JAWS or ZoomText.
3. Strong written and verbal communication skills required.
4. Employee must be punctual and reliable at all times.

CLB is committed to equal opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.

Contact: Human Resources

Phone: (202) 454-6400

Fax: (202) 955-6401

Email: resumes@clb.org

URL: http://www.clb.org/about-clb/careers/

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