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U.S. Department of Transportation: Aviation Consumer Protection Division - AFB Directory Profile

General Information

U.S. Department of Transportation: Aviation Consumer Protection Division
400 Seventh Street, SW
Room 4107
Washington, DC 20590
(202) 366-2220 (Local)
(202) 366-5944 (Fax)
(800) 778-4838 (Toll-Free)
(800) 455-9880 (Toll-Free TDD/TTY)
airconsumer@ost.dot.gov
http://airconsumer.ost.dot.gov/

Brief Description

ACPD receives informal complaints from members of the public regarding aviation consumer issues; verifies compliance with DOT's aviation consumer protection requirements; provides guidance to the industry and members of the public on consumer protection matters; and makes available to the public information on pertinent consumer matters. ACPD operates a complaint handling system for consumers who experience air travel service problems.

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