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AFB American Foundation®
for the Blind

Expanding possibilities for people with vision loss

Customer Service


Customer Service

If you have questions regarding your online order or if you would like to place your order offline, please contact us by:

Phone:

1-800-232-3044, Monday through Friday (except holidays), from 8:00 a.m. to 4:00 p.m. Eastern Standard Time.
Canadian and other international customers call 304-710-3043.

Fax:

917-210-3979

Mail:

AFB Press
Customer Service
1000 Fifth Avenue, Suite 350
Huntington, WV 25701

E-mail:

afbpress@afb.net

 

Methods of payment

Online orders:
We accept American Express, Discover, MasterCard, and Visa

Offline orders:
All orders must include payment. We accept checks, money orders, credit cards, or institutional purchase orders. Institutional purchase orders are only accepted on orders of $100.00 or more. Checks, bank drafts, and money orders should be made payable to "AFB Press" and must be in U.S. dollars, drawn on a U.S. bank. Invoice terms: net 30 days.

 

Pricing

Prices are subject to change without notice.

 

Sales Tax

Customers in Georgia, Pennsylvania, Washington, and West Virginia must pay applicable sales tax.

 

Discounts

Please call Customer Service at: 1-800-232-3044 or 304-710-3043 for details on volume discounts.

 

Availability/Shipping and Handling Fees

All in-stock items will ship within 3-4 business days of receipt of order. In that time, AFB will process, and package your order. Your items will then be shipped by one of the methods listed below.

Domestic orders are shipped by United Parcel Service (UPS) whenever possible. International orders are shipped by United States Postal Service airmail. USPS airmail service is not traceable.

For additional shipping methods, please call 1-800-232-3044 or 304-710-3043.

The total time for receipt of your order is 5-9 business days for domestic orders and 11-15 business days for international orders.

The following charges are added for shipping and handling for each shipment to a separate address.

Domestic Orders:

Ground 5-9 Days: $6.95 first item plus $3.95 each additional item

Expedited 3-5 Days: $15.95 plus $1.95 per pound

Canadian Orders:

Ground 5-9 Days: $12.95 first item plus $3.95 each additional item

Expedited 3-5 Days: $20.00 plus $3.95 per pound

International Orders:

11-15 days: $25.00 plus $3.95 per pound

Due to the United States’ embargo, we are unable to ship to the countries listed below.

  • Burma
  • Cuba
  • Iran
  • Libya
  • North Korea
  • Sudan
  • Syria

Return Policy

All products are non-returnable. If your product is defective, please contact customer service, within 45 days of receipt of the order, at 1-800-232-3044 or 304-710-3043 for international callers.