Customer Service |
If you have questions regarding your online order or if you would like to place
your order offline, please contact us by:
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Phone: |
1-800-232-3044, Monday through Friday (except holidays), from 8:30 a.m. to
4:30 p.m. Eastern Standard Time.
Canadian and other international customers call 412-741-1398. |
Fax: |
412-741-0609 |
Mail: |
AFB Press
Customer Service
P.O. Box 1020
Sewickley, PA 15143
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E-mail: |
afborder@abdintl.com |
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Methods of payment |
Online orders:
We accept American Express, Discover, MasterCard, and Visa |
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Offline orders:
All orders must include payment. We accept
checks, money orders, credit cards, or institutional purchase orders. Institutional
purchase orders are only accepted on orders of $50.00 or more. Checks, bank drafts,
and money orders should be made payable to "AFB Press" and must be in U.S. dollars,
drawn on a U.S. bank. Invoice terms: net 30 days. |
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Pricing |
Prices are subject to change without notice. |
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Sales Tax |
Customers in California, District of Columbia, Georgia, Pennsylvania, and West Virginia must pay applicable sales tax. |
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Discounts |
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Please call Customer Service at: 1-800-232-3044 or 412-741-1398 for details.
Please be advised that no additional discounts apply to items offered as sets.
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Availability/Shipping and Handling Fees |
All in-stock items will ship within 3-4 business days of
receipt of order. In that time, AFB's warehouse will collect, process, and package your order. Your items will then be shipped by one of
the methods listed below.
Domestic orders are shipped by United Parcel Service (UPS)
whenever possible. International orders are shipped by United States Postal Service airmail. USPS airmail service
is not trackable.
For additional shipping methods please call 1-800-232-3044
or 412-741-1398.
The total time for receipt of your order is 5-9 business
days for domestic orders and 11-15 business days for international orders.
If you are in need of express delivery please call 1-800-232-3044 M-F 9am-5pm EST.
If ordered online, 2-Day orders placed by 9 p.m. Eastern Standard Time will be processed
the next business day. |
The following charges are added for shipping and
handling for each shipment to a separate address.
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Domestic orders: |
UPS |
Order Fee(s) if order is placed via mail, phone, fax or email |
5-9 business days |
$6.95 for orders $25.00 or less |
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$6.95 for orders more than $25.00 |
plus $3.95 for each item |
2-Day |
$15.95 |
plus $1.95 per pound |
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Domestic orders: |
UPS |
Online Order Fee(s) for orders placed online only |
5-9 business days |
$4.95 for orders $25.00 or less |
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$5.95 for orders between $25.01 and $50.00 |
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$6.95 for orders more than $50.00 |
plus $2.95 for each item |
2-Day |
$15.95 |
plus $1.95 per pound |
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Canadian Orders: |
UPS |
Order Fee |
5-9 business days |
$12.95 for orders $25.00 or less |
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$12.95 for orders more than $25.00 |
plus $3.95 for each item |
2-Day |
$20.00 |
plus $3.95 per pound |
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International Orders: |
USPS |
Order Fee |
Shipment |
11-15 business days |
$25.00 |
plus $3.95 per pound |
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Returns |
Books may be returned up to three (3) months after invoice date
and must be in salable condition and still in print. Returns accompanied by a copy of the original
invoice will be credited at the discount sold less the shipping and handling fee.
Returns not accompanied by a copy of the original invoice will be credited at
50 percent (50%). Pamphlets are not returnable. All returns must be postage
prepaid and sent to: AFB Press, C/O ABDI, Inc., Buncher Commerce Park, Avenue A,
Building 16, Leetsdale, PA 15056. |
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