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AFBAmerican Foundation®
for the Blind

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Delta's New Advance Documentation Requirements Create an Undue Burden on Blind Travelers

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a golden lab dog guide

Delta recently announced their intention to implement “advance documentation requirements” for customers traveling with service animals. While news stories about service peacocks, comfort turkeys, and gliding possums may seem alarming and absurd, the fact is that Delta’s proposed solution is an overly broad policy with serious implementation problems. We strongly object to any extra bureaucratic hoops or paperwork, which will clearly impact the right to travel freely for people who are blind or visually impaired.

We know sales representatives who are blind, whose demanding jobs frequently require them to drop everything and head out the next morning to visit a client. This policy would directly impact their ability to fulfill their job requirements. Passengers with dog guides have long been protected under the Air Carrier Access Act (ACAA), the Americans with Disabilities Act (ADA), and other laws.

We join with our colleagues at ACB and NFB in strongly opposing any policies that would create an undue burden and deny equal access of service for passengers with service animals.


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There are currently 2 comments

Re: Delta's New Advance Documentation Requirements Create an Undue Burden on Blind Travelers



Anyone with a computer and a few bucks can get a phony certification for a service pet of any kind. I’m all for any measures that would place restrictions on them. Temporary inconvenience for permanent improvement.
By the way, I called my department of motor vehicles and offered to get a guide dog to sit in the passenger seat of my car, but they still won’t give me my drivers license back. H



Re: Delta's New Advance Documentation Requirements Create an Undue Burden on Blind Travelers



I've two ideas for solving the support animal issue: The first would be for guide dog approval in pre-screen by TSA, or, by official state identification card. Most individuals who fly frequently are already members of prescreen paid for by their organizations.


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