AFB Client Solutions is a full-service provider of accessibility and digital inclusion services, including:

Accessibility and Usability Audits

A thorough manual assessment of your digital products by our expert team of accessibility engineers and usability specialists, with testing conducted on a targeted representative sample of your most critical user workflows. Using a screen reader in various testing environments.

  • Compliance is assessed against WCAG 2.1 Level AA success criteria and refreshed Section 508 guidelines, both considered the industry standard.
  • All manual testing is conducted by people with disabilities who use assistive technology in their daily lives.
  • This unique approach allows us to provide meaningful insights into the actual user experience, including feedback on ease of use and recommendations for UI/UX improvements directly from users with disabilities.

Violations Report and Delivery Call

Every manual testing project includes a full report of testing results and the opportunity to receive feedback on testing directly from the project team, including our accessibility engineers and usability testers. We provide:

  • A narrative report documenting the tests performed, trends in the issues found, and general recommendations for improving the user experience and achieving compliance with industry-recognized standards.
  • A detailed issues report, prioritized by severity and context, with detailed steps for reproducing issues, and recommendations to correct issues using examples and references to WCAG and other industry-standard resources.
  • A 60-minute delivery call to outline the findings of the audit in detail to client stakeholders and answer questions related to remediation and/or accessibility best practices.

Accessibility Subject Matter Expert SME Consulting Hours

A flexible block of consulting hours with our subject-matter experts (SMEs), including accessibility engineers and usability experts, dedicated to guidance and advisory services customized to fit your unique needs. This block of hours can be used towards:

  • Remediation Consulting: developer support for how to remediate high-impact issues
  • Accessibility Office Hours: Flexible time for consultation with Designers and Developers on the accessibility and usability of application or web features
  • Just-in-Time Feedback: Integration of Accessibility Engineers into internal development sprints as issues are being addressed.

Validation of Remediation

Retesting of identified issues to validate that the remediations taken by the client conform to WCAG 2.1 Level AA guidelines. Validation of remediation includes:

  • Retesting of the issues originally identified by AFB to determine the success of the remediations completed by the client.
  • Retesting report indicating which issues are resolved, partially resolved, and unresolved, including explanations of retesting results with references to WCAG 2.1 Level AA.

VPAT / ACR Authoring

Showcase the accessibility of your digital products and services with an Accessibility Conformance Report (ACR), a clear snapshot of your product’s accessibility conformance based on AFB’s manual testing results.

  • After completing testing and validation of remediation, AFB utilizes an industry-standard Voluntary Product Accessibility Template (VPAT) to document product conformance to WCAG 2.1 Level AA guidelines and other industry standards as needed.
  • Publish your ACR on your website or provide it to potential customers upon request.
  • Limit organizational risk by demonstrating a proactive commitment to accessibility and usability

Accessibility Statement

Communicate your initiative to serving the disability community with this statement crafted by AFB following completion of your accessibility consulting project

  • Publish your accessibility statement on your website.
  • Reassure your customers, partners, and employees that accessibility is a priority for your organization.

Ongoing Testing & Consulting

We offer ongoing accessibility and usability testing services to ensure our clients' digital products maintain conformance and usability standards as they evolve and to demonstrate their commitment to digital inclusion. Beyond assessments, our clients benefit from:

  • Consulting with Accessibility SMEs when designing new features to avoid issues before they are developed
  • Refreshing existing Accessibility Conformance Reports (ACR), showcasing accurate and updated snapshot of products' accessibility to customers and partners

Training and Curriculum Development Services

Bespoke training and enablement services prepared and delivered by AFB’s expert accessibility and digital inclusion team. All training engagements include:

  • full recordings of training courses conducted for the client
  • slide decks and any other assets used in the training for reference
  • a Best Practices document as an evergreen resource.

Our training services are custom made for each client based on your unique needs and requirements. Below are a few examples of trainings that we have delivered in the past:

  • Accessibility 101: An introductory workshop on accessibility for any role within an organization, focusing on types of disabilities, assistive technologies, digital accessibility, WCAG, Section 508, and ADA compliance, and how it affects people and organizations
  • Accessibility Best Practices for Designers
  • Accessibility Best Practices for Developers
  • Accessibility for Organizational Leadership
  • Accessibility for Human Resources: A workshop on accessibility best practices through the employee lifecycle, including recruitment, hiring, onboarding, *retention, and exit
  • Custom Training and Curriculum Development: Consult with our instructional and curriculum designers and accessibility SME’s to develop a proprietary training program for your organization’s specific needs, including differentiated learning plans for various stakeholders and ranges of foundational knowledge

What’s Next?

Become an AFB Talent Lab client and let us help your organization achieve its accessibility goals! Contact AFB Talent Lab to Schedule a Call About Working with the AFB Talent Lab