A woman lies on the floor next to her laptop, frustrated with her web experience.

[Editor's note: The following post is authored by Marc Grossman, Accessibility Specialist, AFB Consulting.]

A recent frustrating experience on NPR's website (and iPhone app) prompted the title of this blog post. Allow me to explain.

Holiday shopping is right around the corner and this year I'm doing mine online. Long gone are the days of mile-long lines, busy sales clerks, and crowded stores; online shopping is convenient and hassle-free. One of the things I like most about shopping on the web is that the majority of sites contain useful descriptions of their products and are very accessible to people with vision loss. A recent review of online shopping sites in AccessWorld® shows that most e-tailers are actually ahead of the curve when it comes to accessibility.